We step in as a neutral, professional voice between you and your supplier. Our team manages the process end-to-end, protects your rights, and pushes for a fair outcome—so you don’t have to keep chasing.
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Utilities Supplier Complaints Handling Service
Your independent partner for resolving utilities issues
At Uniblend Consult Ltd, we know how stressful unresolved utility problems can be—surprise bills, poor service, or repeated outages. We act as an independent intermediary, taking the lead with your supplier so your case is heard, progressed, and resolved quickly and fairly.
Book a FREE 1-to-1 Business ConsultationContact Us TodayHow We Help
Complaint Filing and Documentation:
We prepare and submit a clear, evidence-based complaint on your behalf, with all the right details from the start.
Expert Guidance:
We explain your options in plain English and coach you on what to expect at each stage, including how to respond to supplier replies.
Escalation Support:
If first-line support stalls, we escalate within the supplier or, where eligible, to the appropriate regulator or ombudsman.
Mediation and Negotiation:
We handle the back-and-forth, negotiating firmly but fairly to reach a practical, customer-friendly resolution.
Complaint Tracking:
We monitor deadlines and progress, keep you updated, and make sure nothing slips through the cracks.
Why Choose Us?
Independence & Objectivity:
We’re not tied to any provider. Our only priority is getting you a fair result.
Expertise:
We understand utility regulations, industry practice, and consumer rights—useful when issues are complex or technical.
No Hidden Costs:
Clear pricing with no surprises. You’ll always know what you’re paying for and why.
Fast & Efficient Service:
A streamlined process designed to reduce stress and shorten time to resolution.
How the Process Works
Contact Us:
Share a brief outline of the problem and any documents (bills, emails, meter photos).
Complaint Review:
We will review all documents, identify grounds for complaint, and discuss preferred resolution and realistic outcomes
File the Complaint:
We submit a robust, well-structured complaint and set clear expectations with the supplier.
Negotiation and Resolution:
We manage correspondence, escalate where needed, and negotiate practical remedies.
Outcome and Follow-up:
We confirm the resolution is implemented correctly and step back in if anything isn’t delivered.
Common Complaints We Handle
Billing Disputes
Incorrect charges, back-billing, unexpected rate changes, or wrongly applied fees and extras.
Service Interruptions
Unexplained outages, slow restoration, or repeated service drops without adequate remedy.
Poor Customer Service
Unreturned calls, canned responses, or inadequate investigation of your case.
Metering Issues
Wrong or estimated readings, faulty meters, or inaccurate usage records.
Contractual Disputes
Unclear terms, mid-contract changes, early-exit fees, or disagreements at renewal or cancellation.
Get in Touch
Ready to take control of your complaints? Contact us today to schedule a consultation and discover how Uniblend Consult can help your business thrive.